Frequently Asked Questions

Below are some of the questions we are most commonly asked. You can learn more about the website in general under How It Works. And if you have any additional questions that aren't covered, please Contact Us.

Are your deliveries "socially distant"?

Yes. To ensure your safety and that of our couriers, we leave your package at your doorstep (or other specified location) and move away before you collect it. We will not enter your home, help you unpack your wines, or remove any packaging.

I've heard zoom wine tastings are all the rage - what's your take?

We love anything that gets people tasting and learning and talking about wine! We've had orders from individuals, from small groups of friends or family, and even from larger teams or organisations looking for a way to connect and have fun in these crazy times. Please see here for more details and, as always, feel free to get in touch with us with any questions.

Is your packaging eco-friendly?

The cardboard outers and inners, the airsacs that protect the half bottles of wine from damage (for four bottles or fewer), and the glass bottles themselves are 100% recyclable - see here for more details.

Do you have any organic wines? How about vegan?

Yes, we have a great selection of organic and vegan wines! We've also created easy-to-buy mixed cases of each (with free delivery on the dozens). View them here:

Organic Wines / A Dozen Organic

Vegan Wines / A Dozen Vegan

I'm just starting out - how can I learn more about wine?

There are some excellent resources on under the HALFWINE WORLD menu path, especially the following pages: Tasting and Learning About Wine; wine Varietals and Styles; and Pairing Food and Wine. Also, our Find My Style and Tasting Packs are specifically designed to help you learn more about wines and your taste in them, by contrasting and comparing different wines based on varietal, country of origin, type, flavour, and more. Mostly though, just sample as much wine as you are (safely) able, and enjoy the voyage of discovery!

How much do you charge for delivery?

You can see our rates here. And all orders of twelve bottles or more, or £110 or more, ship free.

To which countries do you deliver?

At present only distributes in mainland UK.  Should you be located in the outer islands or in Ireland (Northern and Republic) please contact us first to find out what the shipping charges will be.

I live in America, can I order a gift for my friend in London?

We accept payment from most countries for delivery in the UK.

I have a discount code - how do I use it?

We'll capture it at checkout - more details here.

How can I pay using the gift card I received?

You'll enter the gift card code at checkout - more details here.

Can I add a gift message?

Your Shopping Cart has an Add A Gift Message option where you can write your personal message.

What about gift wrapping? strives to be as environmentally friendly as possible, so we prefer to limit our packaging to just what's needed to get the wine safely to its destination.

Will my gift recipient see what I paid?

Our delivery documents never include prices.

What if I need to cancel my order?

You can see how we handle cancellations here.

What is your policy on returns?

We think you're going to love your wines - after all, our motto is "If we're not prepared to drink it ourselves, we're not prepared to sell it" and we have great taste (if we say so ourselves) - but you can view our returns policy here.


Please also review our Terms and Conditions and our Privacy Policy.

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